Hollywood Casino at Kansas Speedway - Kansas City, Kansas

Elizabeth Allen

A lot of people know that most Casinos are state owned and if you owe taxes, or child support they will Take your winnings if you win over a certain amount. But here's the catch. What most people are not aware of is this specific casino, I'm not sure which other one's Have what's called the set off program and if you owe anything from an old ambulance bill to a hospital bill an old utility bill No matter how old it is, they will also take your winnings for this as well even if you don't owe any taxes. But when they come together your information, they only ask you if you owe taxes or child support. They don't tell you about this until after they take your money from you and tell you that they have kept it. So I just think this is something. People should be informed about before handin. The same way that they inform you about taking it for taxes. Otherwise I love this casino. And most of the workers are very nice and they keep the place clean

Chandise Pinter

Absolutely WRETCHED customer service.

I recently returned from a year and a half long deployment and just got engaged. To celebrate this new chapter, my fiancé and I decided to spend a fun evening with friends, with a last minute visit to Hollywood Casino. Unfortunately, what should have been a joyful experience was marred by disappointing customer service and inflexible policies that left us frustrated and unwelcome.

Admittedly, I misplaced my wallet that evening, but I had several alternative ways to verify my identity, including high-quality photos of my state-issued ID (front and back), military ID, and social media platforms. While I understand the importance of policies, I believe there’s room for improvement in how these situations are handled.

My fiancé and I paid over $50 for an Uber to and from the casino, only to be declined entry despite offering forms of valid identification. This was not a case of misunderstanding the location’s policies — it was the unwillingness to exercise discretion or even attempt a reasonable compromise that turned a celebratory evening into a frustrating waste of time and money.

When we arrived at the casino around 11:00 PM, my fiancé (who works in private security) approached a security guard to explain the situation. Almost immediately, we were greeted by Pamela, who set the tone with a condescending attitude. When I politely offered to scan the photo of my ID to see if it would work, she dismissed me without even letting me try, stating, “You’ll just have to take my word for it.” Her demeanor was unnecessarily snarky, and her response to our polite inquiries was neither understanding nor professional.

At one point, I tried to understand if Pamela’s hostility was rooted in a bad day. When I asked, she admitted, “It’s not you I have a problem with; it’s the way your fiancé came at me.” While I don’t believe my fiancé acted inappropriately, I still apologized to her for any miscommunication, attempting to de-escalate the situation. Yet, Pamela’s attitude didn’t improve, and her tone remained disrespectful.

Frustrated but determined to resolve the issue, I stepped outside to call the casino’s assistant security manager, Griffin. Griffin was understanding and professional over the phone but ultimately informed me that there was no flexibility in the policy, even though he had no doubt about my age after reviewing the multiple forms of evidence I provided. He referred me to the head of security, German, to whom I left a voicemail.

As we waited for our friends to finish their evening inside, we observed something deeply frustrating. A woman walked into the casino without showing any ID. When we questioned why she wasn’t asked for identification, the staff responded, “She looks over 30.” This inconsistency was disheartening. If visual assumptions about someone’s age can bypass ID checks, why wasn’t my situation—backed by documented evidence—granted the same consideration?

Here’s the key: I wasn’t there to gamble or drink. I simply wanted to join my fiancé and friends for a celebratory evening. I even suggested marking my hand with a visible stamp or X to ensure I wouldn’t access restricted areas. Yet, no compromise was offered. Instead, Pamela added insult to injury by laughing at my fiancé’s question, “Is this how you treat all service members?” Her response, “How about you, buddy?” was dismissive and disrespectful.

While I respect the need for policies, tonight’s experience highlighted a glaring lack of flexibility and customer care. What should have been a simple misunderstanding turned into an unnecessarily frustrating ordeal. After spending over $50 on an Uber just to be turned away without even the opportunity to scan my ID or discuss a reasonable compromise.

C. Clooney

Been there many times , after you read most reviews you will get the picture. It's just as most say, most times your out at least 500 in about an hour. Small payback percentage, no matter low or high bets. I would suggest small bets as the seem to do more for your entertainment. Staff is fairly friendly, but I would definitely spend your money at a different casino at least you will be able to play a while instead of just driving there to donate in 30 to 60 mins. I have given this place many chances and well....I think I went for the last time.

James Fehr

Terrible experience. Keno machines didn't work right. Ultimate poker machine hold button didn't work. Another machines had blurry screens. Very poorly maintained machines. I think Orgosy and Ameristar would be your better BET.

Cassie Carlson

Forgot to take many photos, but the restroom was great and I took a moment to document that! Nice layout and aesthetic is fantastic. Games just take your money, but the sign up bonus points were great and the food was phenomenal! Would definitely recommend and we'll be back when in the area!

Pipeline Party Chief

I've been here dozens of times. I love eating shrooms and gambling all night. Try the Alice and wonderland game. It's a TRIP

Stephanie Kruse

We always seem to have a look here. You never know what’s gonna happen. It’s clean, not too smoky and they have a wide variety of machines to play. I would highly recommend that you check it out at some point if you’ve never been.

Lindsay Lamb

I have gone here on all different days of the week as well as all different times. I love that they have Penn wallet so you can load money without having to go to an atm and pay ridiculous fees. I wish all casinos had this! There are no free drink stations anywhere and the first couple times I was there not once was i asked if I needed a drink. Never saw a cocktail waitress. They have great offers if you get a players card.