Horseshoe Hammond Casino - Hammond, Indiana

Alma Ramos

Escelente

Don. kim

I went there after about a year, and most of the table games were gone. Only machine games were left, and they were terrible. My minimum bet was $2.40 to $3. I played for 210 minutes with $2,000, and the bonus game only came out 4 times. As you can see in the picture, it was really bad. It wasn't any better than the local game rooms. This place seems to be going downhill these days. I think they're manipulating the odds. It's a really trashy place. I'll never go there again.
However, the people next to me who were betting $0.60 seemed to be doing pretty well. Don't bet more than $0.60 here. Almost everyone who bet $1.20 got up cursing. The bonus didn't come out, so just in case, I bet $4.80 (2 cents) or at least $6 more than 100 times, but the bonus didn't hit.
And the commission is too high. I had to withdraw $500 from my card and the commission was over $30. It took over 10 minutes to get my money back because the staff didn't know how to do it.
The staff got annoyed with me because they didn't know how to withdraw money. A few minutes later, a skilled employee came and withdrew my money, but then the first employee got angry at me again and said it wasn't his fault... All I said was, "Why can't I withdraw money?" I couldn't understand why he was mad at me... The most basic thing a casino should do is be kind to customers, but instead of admitting their mistake, they tried to make excuses and blame me, the customer. This place doesn't even meet the minimum standards.
I used to like this place... Now it seems like they're just after customers' money. There's a reason why businesses aren't doing as well as they used to and are declining.

Debi Z

Went to The Venue at Horseshoe Casino in Hammond IN last night to see Beat. Getting there we got lost twice but once we parked and got out of the 18 ° weather on The Greatest Lake, the Cadino ROCKED!!! I had no idea what a Saturday night at the Horseshoe could be!!! The Venue was very nice and I felt like I was right on the stage with the band. Sound quality top notch, seating on the first set of risers excellent ?.
Now let's talk about the staff, extremely helpful and 90% said hello or have a good night, well maybe 95%, I was too happy and excited to count. They all smiled and looked at me as a person not just another customer.
I can't wait to go back to eat, drink, gamble and be Merry!!!!
Thank you all for a well deserved night of fun for this nurse in The Region, born and raised!!!!!!

And you can see Chicago from the free parking garage. By the way my favorite city!!!!

James Cantrell

Great venue! Saw Mastodon and Repentance there! Awesome space, great sound and superb staff!

maribel Tamayo

I love horseshoe. I'm a gambler, and I go every weekend to enjoy myself, win, or lose. I love the employees super friendly. Bathrooms are always clean. The drinks and food are always a hit here. The pizza and hamburger are so delicious. Just want to wish everyone Goodluck if you come here.

cam Stevens

Cash out button didn't work, so I pressed Service. Waited 20 minutes, Never showed up. Went to bar and was the only one there. Bartender was on her phone and didn't look up. Waited a minute, finally cleared my throat to get her attention. Still tipped her, not sure why. Same experience next time I went to the bar. Service at this casino has plummeted. Will be a very very very long time before I return.

Steve Peto

Came here for a show (BEAT - King Crimson) and the sound was great, the staff was helpful, the drinks were decent. I didn’t gamble that night but a couple days later I came back to gamble and had a good time. Super friendly bartenders and dealers. I wound up coming out ahead too, so that’s a plus.

Joelle Jacques (Jo)

Although I don't gamble, I enjoy attending various shows. The sound system is amazing, and seats are comfortable with good views of the stage. I also like the wonderful restaurants from the Cafe, steakhouse and delicious deserts. Staff are always welcoming, attentive, and very pleasant to interact with.